Refund Policy
Last Updated: August 22, 2026
At PDFFilz, we want our users to have a positive experience with our services. If you experience a problem, please contact our support team through our contact page. We will do our best to resolve the issue as quickly as possible.
1. Eligible Refunds
We may provide a full refund in the following situations:
- You experience a technical issue that prevents you from properly using a paid PDFFilz service, and our support team is unable to resolve the problem within a reasonable time.
- You were accidentally charged more than once for the same subscription or purchase.
- You purchased a subscription by mistake and notify us within 24 hours of purchase, provided that the service has not been substantially used.
2. Non-Refundable Circumstances
Refunds will generally not be provided in the following cases:
- You changed your mind after using the service.
- You no longer need the service after files have already been processed.
- The request is made after 14 days from the date of purchase.
- Your account was terminated due to a violation of our Terms of Use.
3. How to Request a Refund
To request a refund, please contact us at support@pdffilz.com or submit a message through our contact page including:
- Your account email address.
- Order or transaction ID.
- A brief description of the issue encountered.
4. Processing Time
Approved refunds are typically processed within 5–10 business days, depending on your payment provider or financial institution.
5. Policy Modifications
PDFFilz reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date.
By using PDFFilz, you acknowledge and agree to this Refund Policy.